Logistics
All orders are dispatched from our Sydney warehouse. Orders placed before 2:00 PM AEST on business days are eligible for same-day dispatch.
| Region | Standard | Express |
|---|---|---|
| Sydney Metro | 1–2 business days | Same day / next day |
| NSW Regional | 2–3 business days | 1–2 business days |
| Melbourne / Brisbane | 2–4 business days | 1–2 business days |
| Other Capital Cities | 3–5 business days | 2–3 business days |
| Regional / Remote | 5–10 business days | 3–5 business days |
| New Zealand | 5–10 business days | 3–5 business days |
Shipping costs are calculated at checkout based on parcel weight, dimensions, and destination. Trade account holders may be eligible for discounted freight rates.
Parts flagged as safety-critical may require signature on delivery and cannot be left unattended. These items are packaged separately with appropriate handling labels.
A tracking number is provided via email once your order has been dispatched. You can also view order status in your account dashboard.
For shipping enquiries, contact us at info@elsa.parts.